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Thursday, April 19, 2012

Suggestions for VTC Mediation

In the traditional mediation setting, there will be an opening session with all the parties, and then split into caucuses. Each party/counsel moves to a separate room, and the mediator then shuttles between the various caucus rooms to interact with the various parties. Most often in workers’ compensation cases there will be two caucuses.

Our attempt to mediate using the video teleconference (VTS) equipment will modify this paradigm only slightly. In the VTS process, the mediator will be appearing over the television from a relatively remote location, and the parties will appear live as they do now. The telephone remains a tool to be used at the discretion of the mediator, for appearance of a particular party (ies). In the VTS process, the opening session will be in the VTC room. When the process splits into caucuses, one party group will remain in the VTC room and the others will move to a breakout room(s). At the time when the mediator would move to another room in traditional mediation setting, in the VTC setting the parties will change rooms, so that whichever party is currently caucusing with the mediator will be in the VTC room.

This process will require patience from the mediator and the parties. The movement of parties and their files/materials may require more time than would be required for the mediator to shuttle between caucus rooms in the traditional mediation setting. Because of the parties’ mobility in this VTC method, it may be preferable that the mediator place the call to any telephonic attendee from the remote location VTC room. The mediator then remains in control of the “mute/unmute” of the call to any remote attendee. This may complicate the communication between that remote attendee and others during times that the telephonic attendee’s group is not with the mediator. Therefore, it may be necessary to call a telephonic attendee repeatedly.

Video teleconference mediation will require OJCC Staff assistance at the mediation for completion of the mediation report. Staff in the mediation location will be called upon to print, scan and email documents and reports as necessary to complete the mediation. The parties should be encouraged to electronically file all documents that will be required at mediation. This will facilitate access by the remote mediator.